Refund policy
Return & Refund Policy – Breqilo
Important Notice
Please read our Return & Refund Policy carefully before making a purchase.
By placing an order with Breqilo, you acknowledge and agree to the terms of this policy, subject to any mandatory consumer rights that may apply in your country or region.
Returning a Product
Return Timeframe
You have 30 days after receiving your product to request a return.
If more than 30 days have passed since you received your order, we may be unable to offer a refund or exchange, except where otherwise required by applicable law.
To initiate a return, please contact us at info@breqilo.com.
Return Conditions
To be eligible for a return, items must generally be:
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Unused;
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In their original packaging;
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In the same condition in which they were received.
For products where hygiene is important, the item must be properly cleaned before beginning the return process, where applicable.
Products that show signs of excessive use, damage, alteration, or improper handling may not qualify for a return or refund, subject to applicable consumer protection laws.
Damage Due to Personal Use
Breqilo is not responsible for damage caused by:
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Misuse;
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Negligence;
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Improper handling;
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Failure to follow product instructions;
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Damage caused by the customer after delivery.
Manufacturing defects and products that arrive defective or incorrect may be covered under this Return & Refund Policy.
Exceptions
For hygiene and health protection reasons, certain products may not be eligible for return once opened, unsealed, or used, where permitted by applicable law.
These products may include:
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Underwear;
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Lingerie;
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Sealed hygiene products once the seal has been broken;
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Other products that cannot reasonably be returned for hygiene or health protection reasons.
These exclusions do not affect any mandatory consumer rights that may apply to defective, damaged, or incorrectly supplied products.
How to Start a Return
Before sending a product back, please contact us at:
Please include the following information in your email:
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Your order number;
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The reason for the return;
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A photo or video of the item if it is damaged or defective;
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Your full name and contact information.
Please wait for our return instructions before sending your product.
Products returned without first contacting us may experience delays in processing.
Refund Procedure
Once we receive and inspect your returned product, we will notify you by email regarding the approval or rejection of your refund request.
If your refund is approved, it will be processed within 30 days and returned to your original payment method, subject to processing times imposed by your bank or payment provider.
The time it takes for the funds to appear in your account may vary depending on your financial institution.
Delayed or Missing Refunds
If your refund has been approved but you have not received it after the applicable processing period:
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Check your bank or credit card account again;
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Contact your bank or payment provider, as processing times may vary;
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If you still have not received your refund, contact us at info@breqilo.com.
We will assist you in determining the status of your refund.
Return Shipping Costs
Unless otherwise required by applicable law:
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Return shipping costs are the responsibility of the customer;
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Return shipping costs may start at approximately $25, depending on your location, carrier, package size, and destination;
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We recommend using a trackable shipping service;
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Customers should retain their shipping receipt and tracking information until the return has been completed;
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Breqilo cannot guarantee receipt of returned items that are lost during return transit.
Return Address
Our return facility is located in Asia.
Do not send your return to the business address listed on our website unless specifically instructed to do so.
After your return request has been reviewed and approved, we will provide you with the correct return address and return instructions by email.
Return shipping costs may start at approximately $25 and are generally the responsibility of the customer unless otherwise required by applicable law.
For return instructions, contact:
Defective or Incorrect Products
If you receive a product that is defective, damaged upon arrival, or different from the product you ordered, please contact us at info@breqilo.com as soon as possible.
Please include your order number and clear photos or videos showing the issue.
After reviewing your request, we may provide a replacement at no additional cost.
If the same issue occurs again with the replacement product, you may be eligible for a full refund, subject to applicable law and verification of the issue.
Where applicable consumer protection law provides additional remedies, those statutory rights will continue to apply.
Order Cancellation
Due to our automated order processing system, cancellation requests should be submitted within 24 hours of placing an order.
After this period, your order may already have entered processing or fulfillment and we may be unable to cancel it.
This cancellation policy does not limit any mandatory cancellation, withdrawal, or consumer rights provided by applicable law.
To request a cancellation, contact us as soon as possible at info@breqilo.com and include your order number.
Questions?
If you have questions about returns, refunds, exchanges, defective products, or order cancellations, please contact us:
Breqilo
1847 Westbrook Avenue
Austin, TX 78704
United States
Email: info@breqilo.com
Please note that the business address above is not the return address. Approved returns must be sent to the return address provided to you by email.